You can check your order status on your Account page. It will be updated once your payment is processed and again when your order has shipped.

You can also contact us here for any inquiries.

Unfortunately, orders cannot be canceled once placed. Please email us at info@thepitterpattersg.com as soon as possible if you need to amend your order.

If you're placing a new order to combine with an existing one, the original shipping fee will not be refunded.

We're happy to help with product details, size fit, shipping policies, and more. You can reach out to us here anytime.

This FAQ section is also available on all product pages for your convenience.

We accept all major credit cards including Visa, MasterCard, and American Express. Alternatively, you can also make payments via PayNow using our QR code or company UEN number.

Promo codes can't be applied to an order that's already been made. Reimbursements won't be provided if the code wasn't applied. But you can always save it for your next purchase with us, as long as you fulfill the terms and conditions of the discount!

Free shipping above $120. For orders below $120, we charge a $5 flat fee for standard delivery.

Standard Delivery: 5–7 days
Express Delivery: 1–3 days

Please ensure that your delivery address is correct. Pitter Patter will not be responsible for orders with incorrect addresses. If a parcel is returned to us due to an incorrect address, we can re-deliver it to the correct address at an additional cost to you.

Yes, we offer express delivery (1–3 days). Place your orders before 12pm for next-day delivery.

Orders placed by 12pm on Friday will be delivered on Saturday or Monday.

Yes! We ship internationally. Please email us at info@pitterpattersg.com for freight quotes.

Product prices do not include VAT, GST, or other country taxes. All international orders will be shipped via DHL. Taxes and import fees are the responsibility of the customer.

Unfortunately, we are unable to accept returns or exchanges, with the exception of defective or incorrectly shipped items that are still in their original tags and have not been used or laundered.

Additionally, we do not accept exchanges or refunds for items that are on final sale.

Unfortunately, we are unable to accept returns or exchanges, with the exception of defective or incorrectly shipped items that are still in their original tags and have not been used or laundered.

Additionally, we do not accept exchanges or refunds for items that are on final sale.

Alternatively, you can head down to our showroom to try on the items before purchasing!

We are located at 801 French Road.

Do make an appointment before heading down via HERE.

Our commitment to sourcing sustainable leather sets us apart. We prioritize using leather that is a byproduct of local farming and agriculture industries, ensuring that our materials come from animals that are primarily raised for other purposes. By utilizing this sustainable approach, we reduce our environmental impact while maintaining the utmost standards of craftsmanship, delivering unparalleled comfort to the soles of your little ones.

By using organic and natural fibers such as cotton, linen, hemp, and bamboo, we consider how the product will be used, and match durability with the garment type to minimise the impact of the materials on the environment, arising from the processes and dyes used to prepare them for manufacturing of our products.

And our dedication to sustainability doesn't stop with our choice of materials. We believe in making responsible business practices a cornerstone of our brand. We carefully select textile suppliers who adhere to the Oeko-Tex®️ 100 Standard, guaranteeing that no harmful chemicals are used in the production process.

Complete control of production allows us to minimise the negative impacts associated with manufacturing. Small-batch manufacturing negates overproduction or oversupply and enables reduction of waste and energy usage wherever possible throughout the production of each garment.

When it comes to manufacturing, we strive to minimize waste and energy consumption. For instance, we have transitioned the majority of our prints from traditional wet printing to digital printing, reducing fabric waste and enabling smaller production runs. Digital printing not only saves water but also eliminates the need for screens and colorant baths, reducing our overall fabric use.

Our customers are also empowered to contribute to minimizing the environmental impact by our products. All our items are designed to be washed effectively in cold water and with minimal detergent, significantly reducing their ecological footprint throughout their lifespan. By washing in cold water and hang drying whenever possible, our customers can conserve energy, preserve the integrity of their garments, and prevent textile waste from ending up in landfills.

We believe that proper care is essential to extending the life of our garments. Cold water washing not only protects the environment but also helps preserve the vibrant colors of our designs. Hang drying is encouraged as it saves electricity and maintains the integrity of the fabrics. We also recommend selective dry cleaning when necessary, opting for environmentally-aware dry cleaners who avoid harmful chemicals. And when it comes to removing minor wrinkles, a natural steam treatment in the bathroom while showering is often all that's needed to keep our fabrics looking their best.

Pitter Patter is more than just a toddler fashion brand; it's a journey towards a more sustainable and conscious future. We invite you to join us as we take purposeful little steps, to make a big positive impact on our planet. Together, let's dress our little ones in style and compassion, knowing that we are creating a better world for them to explore, grow, and pitter patter their way through life.